Firstly, this is a very rare occurrence.
Sometimes I will get the design perfect first time, however sometimes it can take a number of rounds of feedback and revisions before we have a final design.
I always aim to ensure that my clients are very happy at the end of the project and that I have worked to the highest standards possible within the confines of the timescales, brief and of course the budget.
But, the cold hard facts are:
- Deposits are non-refundable.
Deposits are non-refundable because logo projects (in terms of workload) are mostly front-loaded.
All of the research and idea generation is performed at the start, couple that with the time spent working up the concepts to present to you and writing design notes and you soon see why.
The deposit goes some way towards covering the sheer amount of my time that is invested from the outset.
- Until a project is paid for in full then the Copyright to any and all ideas I conceive or concepts and designs that I create remain my Full Copyright.
However, as long as we maintain good communication throughout the project and a proper brief is given at the start, then there is no reason that any problems should arise.
If you are in any way unsure, I would always advise that prospective clients look at a designers portfolio before hiring them.
If you like what a designer has created previously then there is a good chance that you will like what they produce for you.
It is also a good idea to look at a designers reviews or testimonials from previous clients.
You can also have an informal chat or ask the designer questions about your project before going ahead.
I am very easy going, approachable and patient so if you have any questions please do not hesitate to get in touch.